CozyStepMats (“we,” “our,” or “us”) operates cozystepmats.com. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store. By placing an order or using this website, you agree to the practices described in this policy.
Information We Collect
When you visit the Site, we collect two main types of data:
Order Information: When you attempt to make a purchase through the Site, we collect certain information from you, including your full name, billing address, shipping address, email address, phone number, payment card type, and the last four digits of the payment card.
Device & Browsing Information: When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type and version, pages visited, time spent on the site, referral source, and information about how you interact with the Site (via cookies and server logs).
How We Use Your Information
We use the personal information we collect generally to fulfill any orders placed through the Site. Additionally, we use this information to:
Process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
Communicate with you regarding customer service inquiries, returns, or refunds.
Screen our orders for potential risk or fraud.
Comply with applicable local, state, and US federal legal requirements.
We do not use your personal information for unsolicited marketing or newsletters without your explicit prior consent.
Sharing Your Personal Information & Zero-Sale Policy
We do not sell, rent, or lease your personal information to any third party. Ever.
To run our store successfully, we share your personal information with trusted service providers only to the extent necessary to perform their services:
Platform & Infrastructure Providers: We use industry-standard e-commerce platforms and hosting services to power our online store.
Payment Processors: To securely authorize, encrypt, and complete your credit/debit card transactions.
Shipping Carriers: We share your shipping address and phone number with reliable carriers (such as UPS, FedEx, or USPS) to ensure successful delivery of your order.
Analytics Tools: We use tools like Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy & Terms.
Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Payment Security & PCI-DSS Compliance
CozyStepMats complies with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store complete credit card numbers on our servers. Only the billing information and card type/last four digits necessary for verification are retained.
All data transmitted during checkout is fully protected by 256-bit SSL encryption. Checkout is completed entirely on our secure website domain — you are never redirected to unverified third-party pages.
Cookies & Behavioral Advertising
This website uses cookies to maintain session state, remember your cart contents, and analyze overall site traffic. Cookies do not store any sensitive financial or payment card data.
You can choose to configure your browser to decline or block cookies, though some interactive features of the Site may not function properly as a result.
When we display ads through Google or advertising networks, those platforms may use tracking cookies to serve targeted ads based on your prior visits to our Site. You can opt out of customized Google advertising by visiting the Google Ads Settings page.
Your Rights & Regional Compliance
Depending on your location (such as if you are a resident of California under the CCPA/CPRA, or a European resident under the GDPR), you may have certain legal rights regarding your personal data, including:
The right to know what personal data we collect and request access to a copy of it.
The right to correct or update inaccurate data.
The right to request deletion of your personal data (“Right to be Forgotten”), subject to mandatory legal or financial retention rules.
The right to opt-out of the sale or sharing of your data (as stated above, we never sell your data).
To exercise any of these rights, please contact us at sale@cozystepmats.com with the subject line “Privacy Request” along with your full name and order details. We will review and respond to your request within 30 days.
Data Retention & Minors
We retain your order information for our financial and tax records for as long as necessary under applicable laws (typically up to 7 years), after which records are securely deleted or irreversibly anonymized.
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please email us immediately and we will remove it from our systems promptly.
