CozyStepMats carries doormats, step mats, and entryway rugs for US homes. Whether you have a question about a specific mat, need help choosing a size, or want to check on an existing order, our customer service team is here to help.
We respond to all inquiries within 1-2 business days during operating hours.
Fast-Track Resolution
To resolve order issues quickly, please have your Order Number ready when you contact us. Inquiries submitted without an order number will take longer to process. You can find your order number in your confirmation email.
For fastest service, email is preferred. Include your order number, the product name, and a clear description of your question or concern.
For general product questions (sizing, color matching, material details), no order number is needed — just describe what you’re looking at.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (CST/CDT)
Saturday – Sunday: Closed
Federal/Public Holidays: Closed
Messages received outside operating hours will be addressed on the next available day.
Returns & Exchanges Notice
Before sending any item back, you must contact us at sale@cozystepmats.com to request a Return Merchandise Authorization (RMA) code and the correct return address. Returns sent without a valid RMA will be refused and returned to sender at the customer’s expense.
We do not accept exchanges — please place a new order for the correct item after your return is approved.
For full details on eligibility, timelines, and conditions, see our Return and Refund Policy.
Send Us a Message
Use the contact form on our website to reach us directly. Include your name, order number (if applicable), and a detailed message. We review all form submissions during operating hours and respond within 1-2 business days.
